Southern Medical Group Policies

Policies

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In order for us to provide quality medical care for all patients, we feel that it is important that our patients understand our office policies and procedures as they pertain to patients. 

  • Confidentiality: Please rest assured that our office staff is trained to keep patient information strictly confidential. Absolutely no information about you or your treatment will be released to anyone without your written authorization or consent. In turn, we also ask that you respect the confidentiality of other patients by not discussing people you see in our office. 

  • Cancellations: Your appointment is a specific period of time reserved just for you. If you need to cancel, we ask that you call our office 24 hours prior to your scheduled appointment time. Repeated failure to cancel your appointments is considered noncompliance and may result in your termination from our practice. 

  • Minors: For any patients under the age of 18, a parent, legal guardian, or otherwise approved adult must be present for any treatment. 

  • Rights/Responsibilities: Southern Medical Group recognizes the importance of basic rights of all patients. At the same time, SMG has the right to expect reasonable and responsible behavior on the part of patients, their relatives, and friends.

Payment

CO-PAYMENT FOR SERVICES IS DUE AT THE TIME OF SERVICE. 

Patients are responsible for payment at the time of service. Specifically, you are responsible for what your insurance company will not cover. If you do not have insurance, you are responsible for your payment in full. If you anticipate having difficulty with payments, please notify the clinic supervisor. As a courtesy, our office will file claims with your insurance carrier. However, we cannot be responsible for collection or negotiating settlements of disputed claims. Therefore, you are responsible for any balance left on your account that your insurance does not cover.

Payment Methods

We accept cash, checks, MasterCard, Visa, Discover, and American Express for patient payments such as co-payments and deductibles. As a courtesy, our billing department files all claims with your insurance company electronically. You may pay your statement balance over the phone, by mail, on our portal, or online by following the web link on your statement.

Insurance

We are in-network for most plans but are not accepting any new Medicaid patients at this time. Some common insurance we accept:

  • Medicare

  • BCBS/Anthem

  • Cigna

  • United Healthcare

  • Aetna

  • Tricare

  • Medishare

  • UMR

Medication Policy

To the extent possible, we ask that you request prescription refills at the time of your visit. To avoid running out of medication, please notify your pharmacy at least 72 hours before you run out of medication. 

You can also visit our Patient Portal, if you need refills. Refills requested through the portal will go directly to our staff for authorization but still require 72 hours to respond. 

Forms Policy

All medical forms requiring completion by a provider (i.e. disability forms, physical forms, insurance forms, etc.). will require an appointment. If time permits, the forms will be filled out during your appointment. If not, we have up to 10 business days to complete the paperwork and return the forms to you.